🧾 Returns & Exchanges Policy

Last Updated: August 1, 2025

At Befrohlich, we care deeply about your satisfaction. If something isn’t right with your order, we’ll make it right.

📌 Return Eligibility

You can request a return or exchange within 14 days of receiving your item, if:

✂️ Note: Items that are personalized or made-to-order (e.g., embroidered with names/initials) cannot be returned unless defective or damaged.

We’re happy to exchange an item if:

To start an exchange:
📧 Email us at c[email protected] with:

To initiate a return:

📧 Email [email protected] within 14 days of delivery
Include:
- 🧾 Order number
- ✍️ Reason for return
- 🖼️ Photos, if applicable
🗺️ We’ll send you the return address and instructions
📬 Ship the item back within 7 days of receiving our response

📦 Return shipping is the customer’s responsibility, unless the item was incorrect or defective.

Once we receive and inspect your return:

📢 We’ll notify you of approval or rejection
💵 Approved refunds are processed to your original payment method within 5–10 business days

🚫 Shipping fees are non-refundable

We cannot accept returns or exchanges for the following unless they are damaged or defective:

We uphold fair return and refund practices in accordance with:

Have a unique situation? Let us know — we’re happy to consider it case-by-case.

Have questions about returns or exchanges? We’re here to help: