💸 Cancellation & Refund Policy

Last Updated: August 1, 2025

At Befrohlich, we’re committed to providing a seamless shopping experience. Please read the following policies carefully before placing your order.

⛔ Order Cancellation

You can cancel your order within 12 hours of purchase.

  • 📧 To cancel, email us at [email protected]

  • 🧾 Include your order number in the email

If your order has not been processed or shipped, we’ll cancel it and issue a full refund.
If your order has already been processed or shipped, it can no longer be canceled — but you may still be eligible for a return (see our Returns & Exchanges Policy).

💰 Refunds

You are eligible for a refund in the following situations:

  • ✅ Your order was canceled within the allowed window

  • ✅ You returned an item that meets our Return Eligibility

  • ✅ Your item arrived damaged, defective, or incorrect (photo evidence required)

📦 Once we receive and inspect your returned item:

  • 📩 We’ll notify you via email

  • 💳 If approved, your refund will be processed back to your original payment method within 5–10 business days

🚫 Note: Original shipping fees (if applicable) are non-refundable.

⏳ Late or Missing Refunds

Still waiting on your refund? Try these steps:

  1. 🏦 Check your bank or credit card account again

  2. ⌛ Contact your bank or card issuer — some refunds take additional time to process

  3. 📨 If you still haven’t received your refund, email us at [email protected]

🔁 Exchanges or Replacements

If your order arrived:

  • 🛠️ Damaged

  • ❌ Incorrect

  • ⚠️ Defective

We’re happy to send you a free replacement.

📩 Just contact us within 7 days of delivery, and include:

  • 🧾 Your order number

  • 📸 A clear photo showing the issue

📬 Contact Us

Have questions about cancellations, refunds, or replacements? We’re here for you:

  • 📧 Email: [email protected]

  • 🏠 Address:Tien My, Tien Phuoc, Quang Nam, 52600, VN

  • 📞 Phone: +84 358 966 043

  • 🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)