🌸 Frequently Asked Questions (FAQs)

👚 1. What products do you sell?

We offer a variety of embroidered clothing and custom fashion items, lovingly crafted with high-quality materials.

✨ 2. Do you release new styles regularly?

Yes! We launch fresh designs weekly.
Follow us on Facebook or Instagram and turn on notifications to stay updated.

🕒 3. How long will it take to receive my order?

  • Processing time: 1–3 business days

  • Shipping (U.S.): 2–5 business days

  • Estimated delivery: 3–7 business days from ship date

📦 See our Shipping Policy for full details.

📬 4. Will I receive a tracking number?

Yes — you’ll receive a tracking number by email once your order ships.
Haven’t received it after 7 days? Contact us at [email protected].

💼 5. What payment methods do you accept?

We accept:

  • PayPal

🔒 All transactions are SSL encrypted for your security.

🔄 6. What is your return policy?

Returns accepted within 14 days of delivery for eligible items.
🎁 Custom/personalized items are non-refundable, unless defective.
More info in our Returns & Exchanges Policy.

🧵 7. What if my item is damaged or incorrect?

Let us know within 7 days of delivery.
We’ll replace or refund the item at no cost to you.

📝 8. Can I cancel or change my order?

Yes — within 12 hours of placing it.
📧 Email [email protected] immediately.
After 12 hours, orders move to production. See our Cancellation & Refund Policy.

🚫 9. What if I entered the wrong shipping address?

If not shipped, contact us ASAP and we’ll update it.
📦 Once shipped, we cannot change the address or resend.
Please double-check your info before confirming.

👤 10. Do I need an account to place an order?

No — guest checkout is available.
Having an account lets you:

  • 🔍 Track your order

  • ❤️ Save favorites

  • ⚡ Speed up checkout next time

🛡️ 11. Is my personal information secure?

Yes. Your data is protected by SSL encryption.
🔐 We never sell or share your personal info.
Read more in our Privacy Policy.

📞 12. How can I contact you?

  • 📧 Email: [email protected]

  • 🏠 Address:Tien My, Tien Phuoc, Quang Nam, 52600, VN

  • 📱 Phone: +84 358 966 043

  • 🕘 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM